DAI is seeking highly qualified candidates for Technical Coordinators Positions (3 Positions)

Projects: Technology for Youth and Jobs (TechStart) Project and Innovative Private Sector Development II (IPSD II) Project

Expected Start Date: ASAP

Level of Effort: Full-time

Location: Ramallah, Palestine

Background

Palestine Technology for Youth and Jobs Project (TechStart)

TechStart is an eight-year, USD $30 million project for the benefit of the Ministry of Telecommunications and Information Technology (MTIT) of the Palestinian Authority, funded by the World Bank (WB), the European Union, the Swiss Agency for Development and Cooperation, and the Government of the Kingdom of Netherlands, and implemented by DAI Global UK as the Project Implementation Agency (PIA).

It is designed to assist the Palestinian IT ecosystem to upgrade firm capabilities and spur employment growth. TechStart will build the capacity of Palestinian Tech firms, strengthen demand from international buyers and investors, and stimulate the absorption of high-tech knowledge in the ecosystem.

Innovative Private Sector Development II (IPSD II) Project

Innovative Private Sector Development II (IPSD II) is a project funded by the World Bank and the EU, implemented by DAI for the benefit of the Ministry of National Economy (MoNE).

The IPSD II project is a $14.5M follow-on operation to IPSD that will respond to overwhelming demand generated by the interventions supported under its predecessor and scale up its impact. It will scale up IPSD’s efforts to create economic opportunities for individuals and firms in the Palestinian territories by investing in the development of the entrepreneurial ecosystem and human capital.  

Role

DAI is seeking to hire 3 Technical Coordinators to support implementation activities for the different components. The Coordinators will be assigned certain tasks which will include application assessment, verification, data processing, documentation, support activities, and grants follow-up. The Coordinators will work closely with the component leads.

Key Functions and Responsibilities 

• Support the team during the implementation of the FLAP process.
• Evaluate grant applications submitted, followed by detailed examination and assessment.
• Upload applications and documents on the internal system used for application processing.
• Validate the evidence through follow-up with applicant firms through emails, phone calls, site visits, and other direct communication and document these follow ups.
• Ensure comprehensive and diligent evaluation of the firm against standards outlined in the program manuals.
• Ensure integrity of practice and compliance with program manuals.
• Discuss individual tentative evaluation, identify issues to be probed further and agree on distribution of responsibilities.
• Follow up with grants team to ensure full cycle completion of application processing.
• Highlight any issues or difficulties encountered; any doubts and types of evidence collected.
• Support operations teams in the implementation of the grants as required, including follow-up with grantees for information, as requested and overseen by Procurement and Finance Specialists.
• Work with Component Managers on implementing project activities including preparation for workshops, training, information gathering, and other assigned tasks.
• Assist in the preparation of trip schedules for consultants and follow up their logistic arrangements.
• Manage the pipeline of applications for the pre-investment program, co-investment program, market access program.
• Ensure that all project activities are entered into the internal system used for application processing.
• Assist in the management of communications between the technical team and the procurement, grants and finance teams.
• Work with the M&E Specialist in monitoring project activities for reporting purposes including monthly briefs and annual impact reports.
• Work with the Communications Officer on designing, implementing and reporting activities related to the project subcomponents. 
• Report the events or special activities of the Unit.
• Assist in the day-to-day operations including specific assignments to oversee and coordinate specific programs. 
• Work with the team to ensure that all technical and administrative critical path actions necessary to meet schedules, deadlines and deliverables are identified, programmed and acted upon.
• Assist in organizing and facilitating various project activities, events and interventions including planning, budgeting and financial logistics.
• Research information as required for program development and delivery.
• Act as technical writers for documents as needed.
• Demonstrate team-work spirit and a pro-active attitude in accomplishing and delivering tasks.
• Absorb and quickly learn project details and operations/ procedures and provide ideas for improvements and enhancements when possible.
• Perform other related duties as needed.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Information Technology, Finance, Economics, Accounting, or any related field.
• A minimum of two years’ work experience in business development or program/ product management or related fields. Experience within the Palestinian ICT ecosystem is an advantage.
• Experience in business modeling and assessment of business plans for small to medium companies.
• Knowledge in the tech and entrepreneurship industry locally and internationally is a plus.
• Have analytical skills, experience, and good judgment to recommend and propose informed suggestions relative to project activities.
• Proficiency with MS Word, MS Excel, MS Power Point.
• High level of interpersonal and diplomatic skills required.
• Excellent verbal and written communication skills in Arabic and English.

Reporting

The post holders will report to the Component Managers.

To Apply:

If you would like to be part of a dynamic project team and are interested in submitting your CV for consideration, please apply through Apply Now button:

Individual position postings including job description and qualifications sought can be viewed at the link provided. Only shortlisted applicants will be contacted for additional information.

All applications must be received no later than Thursday, May 16, 2024.

About DAI:

DAI is a global development company with corporate offices in the United States, the United Kingdom, EU, Nigeria, Pakistan, and Palestine and project operations worldwide. We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. DAI works on the frontlines of global development. We are committed to shaping a more livable world.

DAI is an equal opportunity/ affirmative action employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

“Prosperity of the Palestinian Tech Ecosystem” Project

PITA is looking for a local training agency that specializes in: Artificial Intelligence (AI), Cloud Computing, Outsourcing Soft Skills, and ToT

Background:

“Prosperity of the Palestinian Tech Ecosystem” is a project that focuses on the upskilling and development of mid-level professionals in Palestinian ICT companies to ensure hi-tech business development and equip the next generation of leaders with the necessary skills to better position the Palestinian ICT sector. This initiative is being implemented by the Palestinian Information Technology Association of Companies (PITA) and funded by USAID Building Regional Economic Bridges (BREB) Activity, targeting mid-level staff working inside PITA’s ICT members in the West Bank.

The initiative comprises customized training programs conducted by both international and local trainers. These programs will be enhanced with additional technical support, including matchmaking and coaching services, to effectively apply the newly acquired skills and competencies in negotiating business deals, establishing connections, and forming partnerships with potential clients and investors.

Recognizing the significance of upskilling human capital resources, exposure to niche markets and trends, and boosting competitiveness, the project aims to equip participants to expand, contract with other markets, and thrive in the business landscape.

About PITA:

PITA represents more than 180 major ICT companies in Palestine’s emerging technology and startup ecosystem, making PITA the driving force in advancing the ICT sector’s interests and the leading information source about this sector in Palestine. PITA was founded in 1999 by a group of Palestinian entrepreneurs with the vision of creating a non-profit organization to advance the interests and positive societal impact of Palestine’s ICT sector. A new generation of forward-thinking entrepreneurs with a heritage that takes them back thousands of years is bringing together profound change to the technology and startup landscape.

About BREB:

The USAID Building Regional Economic Bridges (BREB) Activity is a key component of USAID’s Partnership for Peace Fund under the Nita M. Lowey Middle East Partnership for Peace Act (MEPPA). Through technical assistance, grants, and facilitating access to finance, BREB: (1) facilitates cooperative exchange and knowledge sharing; (2) fosters new markets; (3) strengthens Palestinian enterprises to promote cross-border trade; and (4) promotes investment and access to finance. Across all components, transferring technology and know-how is a key program objective. 

Primary Objectives:

The objective is to contract a Training Agency capable of delivering a comprehensive 265-hour training program covering Artificial Intelligence (AI), Cloud Computing, Outsourcing Soft Skills, and ToT tailored to the evolving needs of the Palestinian tech sector and aimed at enhancing global competitiveness. This program is specifically designed for upskilling Mid-Level Employees (Team Leads) within Palestinian ICT and Private Sector Companies through state-of-the-art trainings, and so; we seek to identify and select a training agency capable of delivering such a tailored capacity-building initiative. 

Qualifications:

• Expertise in ICT Training; in which the training agency should have a proven track record of delivering high-quality ICT training programs, particularly in areas such as AI, Cloud Computing, and Soft-Outsourcing skills. Experience in designing comprehensive, project-based and tailored training modules is essential.
• International Accreditation; in which the agency should have a partnership with an accredited international training provider, ensuring adherence to global training standards and best practices.
• Specialization in AI and Cloud Computing and Niche Market Trends. Given the focus of the project on upskilling mid-level professionals in AI and Cloud Computing. The selected agency should demonstrate significant expertise and experience in these domains. This includes knowledge of the latest trends, technologies, and best practices in AI and Cloud Computing.
• Capacity Building in Soft Skills; the agency should also have experience in capacity building related to soft skills, particularly in the field of outsourcing. This ensures a well-rounded training program that addresses both technical and non-technical skills.
• Understanding of the Palestinian ICT Sector. A deep understanding of the Palestinian ICT sector and context is a must for designing relevant and effective training programs. The agency should be familiar with the specific challenges, opportunities, and dynamics of the Palestinian tech ecosystem.
• References and Past Projects. The agency should provide references from previous clients/projects, demonstrating successful outcomes. Evidence of partnerships established with international training providers is also important to ensure access to global expertise and resources.

Deliverables:

• 4 Comprehensive training modules for each track (Technical and Engineering Skills, Outsourcing - Soft Skills, ToT Sessions), including detailed lesson plans, presentation slides, case studies, exercises, and reference materials.
• Trainers’ and coaches’ profiles, including qualifications and past training outcomes.
• Documentation of all training sessions and workshops conducted, including agendas, attendance records, and participant feedback.
• Documentation of practical projects undertaken by participants to apply AI and Cloud Computing skills in real-world scenarios.
• 4 Reports summarizing the results of pre- and post-assessments conducted to evaluate participants' skills development, and the analysis of assessment data, highlighting areas of improvement and overall effectiveness of the 4 training programs.
• 4 Comprehensive end-of-training reports summarizing key achievements, challenges, lessons learned, and recommendations for future training initiatives.

Additional Requirements:

• Providers must implement a comprehensive assessment system to monitor and support trainee progress throughout the program.
• Outline post-training support mechanisms to ensure the sustainable application of skills.
• Demonstrate how the training environment will foster innovation, collaboration, and peer learning.

Important Note:

For more information regarding the ToR, you need to check the Apply Now button and read the attached document.

Application Procedure:

• Interested parties shall submit comprehensive technical and financial proposals covering the items requested in the “Proposal Requirements” section detailing the training methodology, content, delivery plan, tool and programming languages, team, and reference, and shall include proof of partnership with an international training entity.
• For Local parties: Technical and financial proposals (in English) shall be sent in sealed envelopes to PITA’s Office, located in Ramallah, Al-Irsal, Ougarit Building, 4th Floor, and no later than Sunday, the 19th of May 2024 at 3:30 PM local time in Palestine and include the subject “Training Agency” on the cover page. As for regional / international parties; technical and financial proposals shall be submitted online to the following email address: nhamdan@pita.ps. Applications received after this date will not be considered. Only short-listed candidates will be contacted. If you have any further inquiries, please contact Mrs. Nur Hamdan on the phone number: 0593354842

Job Purpose:

The Palestine Techno Park (PTP) is seeking a highly motivated and experienced Project Manager to join our dynamic team. You will play a key role in propelling our mission forward by leading and managing a diverse range of projects that contribute to PTP's multifaceted approach. As a Project Manager, you will be responsible for the entire project lifecycle, from initial concept and planning to successful execution, monitoring, and closure.

Key Responsibilities:

• Lead and manage projects from initiation to completion, ensuring alignment with organizational goals and objectives.
• Develop project plans, schedules, and budgets, and track progress against milestones and deliverables.
• Coordinate project teams, assign tasks, and ensure timely completion of project activities.
• Communicate regularly with project stakeholders to provide updates, address concerns, and manage expectations.
• Identify and mitigate project risks and issues, and escalate as necessary to ensure timely resolution.
• Manage project resources, including budget, personnel, and equipment, to optimize project performance.
• Facilitate project meetings, including agenda setting, minute taking, and action item tracking.
• Monitor project expenses and expenditures, and ensure adherence to budgetary constraints.
• Collaborate with cross-functional teams to ensure project success and alignment with organizational priorities.
• Prepare and present project status reports, including progress, issues, and risks, to senior management and stakeholders.
• Conduct post-project evaluations to assess project outcomes, identify lessons learned, and make recommendations for future improvements.
• Foster a collaborative and positive team environment, promoting innovation, creativity, and continuous improvement.
• Stay informed about industry trends, best practices, and emerging technologies relevant to project management.
• Ensure compliance with project management standards, policies, and procedures.

Requirements:

• Bachelor's degree in Computer/Electronics Engineering or related field
• 5+ years of hands-on experience in a technical lab or core technology role
• At least 4-5 years’ experience working with entrepreneurs, start-ups, learning/ tinkering labs, incubator or incubation consultancy.
• Demonstrated ability to cultivate, build and maintain strong working relationships with start-ups, entrepreneurs, mentors, universities, research institutions, industry experts, associations, chamber of commerce & industries, state & central government, and angel investors.
• Strong analytical and problem-solving abilities
• Ability to learn new technologies quickly
• Effective technical documentation and communication skills
• Passion for emerging technologies and startup innovation
• Project management and stakeholder coordination skills

ابدأ مسيرتك المهنية في مجال المبيعات بين الشركات!

يسرّ شركة فرص إطلاق برنامج تدريب من أجل التوظيف في مجال مبيعات الشركات (B2B)، والذي صُمم لتزويد الشابات والشباب بالمهارات والخبرات الأساسية اللازمة للتفوق في هذا المجال الحيوي.

أهداف البرنامج:

• إتقان أساسيات مبيعات الشركات (B2B)، بما في ذلك البحث عن العملاء المحتملين، وتوليد العملاء المحتملين، وتطوير عروض القيمة، والمفاوضة، وبناء العلاقات.
• اكتساب خبرة عملية من خلال سيناريوهات محاكاة للمبيعات، وأنشطة لعب الأدوار، والتفاعلات مع العملاء.
• التميز عن المتقدمين الآخرين للوظائف لدى أصحاب العمل المحتملين من خلال أساس قوي في تقنيات مبيعات الشركات (B2B).
• الحصول على وظيفة! سيتم ربط أفضل المتدربين بفرص عمل حقيقية من خلال شبكة عملاء شركة فرص الواسعة.

الفئات المستهدفة:

هل أنت خريج جديد، أو تفكر في تغيير مجال عملك، أو تمتلك خبرة محدودة في مجال المبيعات وتهتم ببناء العلاقات وتحقيق النجاح؟ إذا كنت من ضمن إحدى الفئات التالية:

• الخريجون الجدد
• الراغبون في تغيير مجال عملهم
• الأفراد الذين لديهم خبرة محدودة في مجال المبيعات
• مهارات قوية في الاتصال والمهارات الشخصية وحل المشكلات
• الطموح للنجاح والشغف ببناء العلاقات

فهذا البرنامج مناسب لك!

ما ستحصل عليه من المشاركة في البرنامج:

• تدريب شامل على مبيعات الشركات (B2B): تعلم من مدربين ذوي خبرة ومحترفين في المجال.
• شكل تعليمي متنوع: يجمع بين الوحدات التعليمية عبر الإنترنت، والورش الداخلية وجها لوجه، والخبرة العملية في العالم الحقيقي.
• بناء العلاقات والتنمية المهنية: بناء علاقات مع المحترفين في المجال والحصول على إرشاد مهني.
• إمكانية الحصول على وظيفة: عرض مهاراتك والاتصال بفرص عمل حقيقية في مجال مبيعات الشركات (B2B).

لا تفوت هذه الفرصة لإطلاق مسيرتك المهنية في مجال مبيعات الشركات (B2B)!

جدول البرنامج التدريبي:

البرنامج مدته 4 أسابيع، بمعدل يومين/أسبوع، 6 ساعات يوميا (التزام يوم كامل)

تاريخ البدء المتوقع: 11/5/2024

المحاور الرئيسية للبرنامج:

الأسبوع الأول: بناء الأساس المعرفي وأساسيات البيع

• اليوم الأول: مدخل إلى مبيعات الأعمال (B2B) وفرص العمل المتاحة
• اليوم الثاني: استراتيجيات استقطاب العملاء وتوليد العملاء المحتملين

الأسبوع الثاني:

• اليوم الثالث: دورة المبيعات وتطوير صياغة القيمة المقترحة
• اليوم الرابع: تعزيز مهارات التواصل والتقديم

الأسبوع الثالث: تعميق المهارات العملية وتطويرها

• اليوم الخامس: تقنيات التفاوض وإستراتيجيات إتمام الصفقة
• اليوم السادس: إدارة الوقت وتحسين الإنتاجية في المبيعات

الأسبوع الرابع:

• اليوم السابع: التمارين العملية على أدوار البيع والمحاكاة
• اليوم الثامن: مرافقة العملاء وكسب الخبرة الميدانية

ملاحظة مهمة:

سيتم ترشيح المرشحين المؤهلين فقط الذين أكملوا البرنامج بنجاح لمقابلات العمل لدى المؤسسات الشريكة! لذلك عليك الحضور جميع جلسات البرنامج وإكمال جميع المهام لتحصل على فرصة أن يتم ترشيحك.

About Foothill Technology Solutions (FTS):

Foothill Technology Solutions is a renowned international software development and consulting firm with a robust presence in the USA and Palestine. We are dedicated to providing advanced development and consulting services that meet the highest standards. Our mission revolves around leveraging cutting-edge technology solutions to address our clients' complex challenges while fostering local talent and creating ample career opportunities. With a track record of success and innovation, FTS is committed to delivering exceptional value and sustainable solutions to our global clientele.

Job Description:

The Support Specialist, Operations, Radar Partner Support is responsible for helping R365 customers with all Radar software operations including Radar Core, GL Sales, Advanced Labor Scheduling, AP, Inventory, Recipes, Polling and Partner specific operations . They have demonstrated strong leadership skills, expertise and proficiency in support processes and product knowledge of Radar. They manage pertinent customer communications through emails, tickets, live chats, and phone calls.

RESPONSIBILITIES

• Provide dedicated support and troubleshooting to high-value Partners and their clients
• Identify issues and provide solutions to Partners and/or Partner clients
• Help Partners and clients understand the more complex functionality of Radar software operations
• Maintain behind the scenes Radar maintenance to Partner databases, including, but not limited to, GL Mapping, EDI Mapping, Clearing Alerts and CS Maintenance, including reviewing and responding to Dev notes on tickets
• Route non-support customer issues to appropriate teams and team members
• Manage personal queue of client tickets
• Train and mentor new team members on the functions of the advanced modules including product knowledge and advanced troubleshooting techniques and best practices
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in business and/or finance and/or accounting preferred or 5 years job experience
• Restaurant industry experience preferred
• Working knowledge of Radar.
• Strong understanding of general business principles
• Excellent problem-solving skills
• Strong customer service skills
• Ability to multi-task and balance changing priorities
• Clear and effective oral and written communication
• Strong grasp of software and internet technologies
• Strong leadership qualities

About Foothill Technology Solutions (FTS):

Foothill Technology Solutions is a renowned international software development and consulting firm with a robust presence in the USA and Palestine. We are dedicated to providing advanced development and consulting services that meet the highest standards. Our mission revolves around leveraging cutting-edge technology solutions to address our clients' complex challenges while fostering local talent and creating ample career opportunities. With a track record of success and innovation, FTS is committed to delivering exceptional value and sustainable solutions to our global clientele.

Job Description:

As a Midlevel Software Engineer at Foothill Technology Solutions, you will be an integral part of our Dynamics consulting team. Your role will focus on implementing, configuring, developing, and supporting Dynamics 365 CRM projects among all modules and apps including Sales, Finance, Project operations, Field Service Apps and others. You will be responsible for integrating external and third-party solutions with Dynamics CRM to enhance our client's business processes and operational efficiency.

Key Responsibilities:

• Develop, customize and maintain Dynamics 365 CRM in alignment with best practices and customer needs.
• Integrate Microsoft Dynamics CRM |Customer Engagement solution with other key systems, such as ERP/accounting, marketing automation, customer service platforms and legacy systems to ensure a seamless, end-to-end solution.
• Continual improvement to ensure solutions evolve with the shifting demands of customers.
• Collaborate to identify areas for enhancement and implement updates as necessary.
• Leverage Azure Cloud services to enhance application scalability, performance, and security.
• Create reports that provide valuable insights, drive better decision-making, and deliver real results, customize SSRS and PowerBI reports to meet client-specific requirements.
• Write plugins, scripts, and build workflows to extend the CRM capabilities.
• Work with .NET Core and React to develop and maintain web applications and services.
• Participate in all phases of the software development lifecycle, including requirement analysis, design, development, testing, and support.
• Collaborate with cross-functional teams to create customized solutions that address clients' unique business needs.
• Troubleshoot and resolve issues with existing applications, ensuring optimal performance and reliability.
• Migrate data from any legacy system and manage the complex process of data migration, cleanup, and on-going validation.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Outstanding English communication skills, both written and verbal, to effectively collaborate with team members.
• 3+ years of experience in software development, with a strong focus on Dynamics 365 CRM.
• Proven experience in customizing Dynamics CRM and integrating with key external systems.
• Proficient in developing SSRS and PowerBI reports.
• Familiarity with marketing platforms such as ClickDimensions, MS Dynamics Marketing, Emfluence, and Dotdigital.
• Experience in writing plugins, scripts, and building workflows for Dynamics CRM.
• Knowledge of SharePoint, Sales Copilot, and Azure cloud services.
• Strong development skills in .NET Core and React.
• Excellent problem-solving, analytical, and communication skills.

Benefits

• Work from home (Remote).
• A new laptop and other equipment/software - You need a good machine to do your job with.
• We always push you to learn - Learning Hours // An annual budget for the courses you want!
• Unlimited Vacations

Core Values

• You will join a company doing something good for the world at the very beginning and participate in the upside
• We’re committed to our employees the same way our employees are committed to us. This is reflected in our core values of providing employment equality, excellent working conditions, stock options and the right career path for our employees to develop and grow.