Location: Ramallah, with frequent travel.

Position Status: Full-time, Regular employment

Salary Level: 3A

Duration: One year with possibility of extension

Department: Programs, GSG

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

The Program / Department / Team (Program / Department Summary)

Gaza Sky Geeks, established in 2011 by Mercy Corps with support from Google, is Palestine’s leading tech hub that trains, nurtures, and supports emerging tech talent to create a sustainable and inclusive digital job market in Palestine. With 10 years of experience training globally recognized tech talent.

About Gaza Sky Geeks

Gaza Sky Geeks trains Palestinians in Gaza and the West Bank to become world-class software engineers, online freelancers, and startup founders to help them earn significant incomes, grow into effective tech leaders, and accelerate the Palestinian tech ecosystem and economy. In 2017, we launched Palestine’s first full-stack coding bootcamp, with a second campus opening in the West Bank in November. In early 2018, we launched a Digital to build a pipeline of commercial work from international clients to begin to hire our developers to build their products or join their engineering teams. 

GENERAL POSITION SUMMARY:

The Tech Unit Program Coordinator will provide programmatic and administrative support for Mercy Corps Programs, primarily relating to Gaza Sky Geeks (GSG) expansion activities, in the West Bank. The PC will work with a network of local and multinational partners and stakeholders on issues concerning youth training, employability, capacity building, and economic development. The PC will work closely with the Program officer and GSG Vertical Leads on all aspects of the program and provide effective and efficient support to ensure smooth implementation including programmatic, administrative, logistical and procurement support, information gathering, and organizing training. The PC will work to ensure data quality, including data collection, data entry, and sound filing and documentation of program records for participants and activities. The PC will collect, analyze and report on monitoring and evaluation data, and prepare scopes of works as requested.

Essential Responsibilities

Support WB technical community strategy implementation including Technical boot camps, Technical training, and Self-study group offerings.

• Lead on the technical offerings implementation, quality assurance of delivery, and ensure the GSG community values and MC standards are implemented.
• Prepare budget estimates for technical activities.
• Work closely with the WB Tech Unit Officer on building a local talent pool for the program activities (speakers, alumni, consultants, trainers).
• Prepare scopes of work with contractors, including companies, consultants, and organizations, and work with the procurement team on the program needs.
• Prepare payment requests and financial documents for related program activities.
• Collect, and report on monitoring and evaluation data and maintain relevant program files.
• Report on the events and activities of the Tech Unit.
• Prepare logistic documents needed for the finance and procurement team.
• Liaises and coordinates with MC and GSG departments (including logistics and Admin).
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission.
• Travel to various parts of the West Bank for activities support and follow-up (including staying in locations overnight if needed)
• Follow up with the social media team on highlighting the program's expansion in the WB.
• Research information as required for program development and delivery.
• Act as technical writers for documents as needed.
• Demonstrate teamwork spirit and a proactive attitude in accomplishing and delivering tasks.
• Absorb and quickly learn project details and operations/ procedures and provide ideas for improvements and enhancements when possible.
• Engage in developing and implementing partnership strategies that support programs.
• Other duties as assigned.

Accountability

Reports Directly To: Gaza Sky Geeks WB Tech Unit Officer .

Works Directly With: GSG Program Team in West Bank and Gaza. Including Gaza Sky Geeks Director, Mercy Corps Administrative, Finance and Procurement teams in Jerusalem and Ramallah .

Job Requirements

Minimum Qualification & Transferable Skills

• University degree in computer science, computer engineering, information technology or any related field.
• 2-3 years of work experience in a relevant field. Experience in information management, administration or a highly organized role in other fields will be of value.
• Up to date knowledge of technical and IT industry developments.
• Exposure to the WB tech ecosystem players , having technical people network.
• Have analytical skills, experience, and good judgment to recommend and propose informed suggestions relative to project activities.
• Understanding the differences between the social, political, and economic contexts of Palestinian communities, and a talent for communications with people across all levels of society.
• Excellent verbal and written communication skills in Arabic and English.
• Proficiency in MS Office and google suite.
• Experience or familiarity in technical development is a plus.

Success Factors

Excellent communication and coordination skills, with a strong personality.

• Excellent planning and administration skills.
• Excellent ability to work under pressure and carry out multiple tasks
• Friendly, enthusiastic, and positive attitude
• Detail-oriented with the ability to manage multiple projects at a time.
• Proactive, practical that always prioritizes outcomes, not just inputs
• Ability to present MC-GSG in the ecosystem, conferences.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Salary : 69,144- 74,088 ₪ Annual Salary

Interested candidates are encouraged to apply online HERE no later than 13:00 on Wednesday 22 May 2024. Only short-listed candidates will be contacted.

GSG Technical Unit Program Coordinator Position (google.com)

Location: Ramallah, with frequent travel. 

Position Status: Regular Full-Time Contract

Salary Level: 3A – 3C (According to experience)

Duration: 1 year with possibility of extension

Department: Gaza Sky Geeks Program

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

The Program / Department / Team (Program / Department Summary)

Gaza Sky Geeks, established in 2011 by Mercy Corps with support from Google, is Palestine’s leading tech hub that trains, nurtures, and supports emerging tech talent to create a sustainable and inclusive digital job market in Palestine. With 10 years of experience training globally recognized tech talent.

About Gaza Sky Geeks

Gaza Sky Geeks trains Palestinians in Gaza and the West Bank to become world-class software engineers, online freelancers, and startup founders to help them earn significant incomes, grow into effective tech leaders, and accelerate the Palestinian tech ecosystem and economy. In 2017, we launched Palestine’s first full-stack coding bootcamp, with a second campus opening in the West Bank in November. In early 2018, we launched a Digital to build a pipeline of commercial work from international clients to begin to hire our developers to build their products or join their engineering teams.

The Position

The Program Coordinator will provide programmatic and administrative support for Mercy Corps Programs, primarily relating to Gaza Sky Geeks (GSG) expansion activities, in the West Bank. The PC will work with a network of local and multinational partners and stakeholders on issues concerning youth training, employability, capacity building, and economic development. The PC will work closely with the Program officer and GSG Vertical Leads on all aspects of the program and provide effective and efficient support to ensure smooth implementation including programmatic, administrative, logistical, and procurement support, information gathering, and organizing training. The PC will work to ensure data quality, including data collection, data entry, and sound filing and documentation of program records for participants and activities. The PC will collect, analyze, and report on monitoring and evaluation data, and prepare scopes of work as requested. 

Essential Responsibilities

 Arrange workshops and training sessions, attending meetings and community gatherings.

• Ensure the effective implementation of training and capacity building program for local NGOs in the field.
• Monitor trainings and program activities and provide all support needed.
• Write reports documenting work carried out in the field
• Collect, analyze and report on monitoring and evaluation data and maintain relevant program files, and support documents.
• Prepare scopes of works with contractors, including companies, consultants and organizations
• Prepare logistic documents needed for finance and procurement team
• Liaises and coordinates with MC and GSG departments (including logistics and Admin).
• Assist in any other task or duty assigned by the Program officer
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Travel to various parts of West Bank, instructed by GSG Program Officer, for activities support and follow up (including staying in locations overnight if needed)
• Follow up with social media team on highlighting the programs expansion in the WB
• Lead feedback sessions with community members , programs Alumni
• Map out potential local mentors in various locations 
• Engage in developing and implementing partnership strategies that supports program
• Work closely with community and diversity and inclusion verticals
• Other duties as assigned.

Accountability :

Reports directly to: Gaza Sky Geeks Program Officer

Works directly with: GSG Program Team in West Bank Including Gaza Sky Geeks Director,,, Program Manager, and Mercy Corps Administrative, Finance and Procurement teams in Ramallah and Jerusalem.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

Supervisory Responsibility: N/A

Job Requirements

Minimum Qualification & Transferable Skills

University degree in business administration, economic development, information management, or any other related field.

• 2-3 years of work experience in a relevant field. Experience in information management, administration, or a highly organized role in other fields will be of value.
• Understanding the differences between the social, political, and economic contexts of Palestinian communities and a talent for communication with people across all levels of society.
• Excellent writing skills in English and Arabic.
• Proficiency in MS Office and google suite.

Success Factors

 Excellent communication and coordination skills, with a strong personality.

1.  Excellent planning and administration skills.
2.  Excellent ability to work under pressure and carry out multiple tasks
3. Detail-oriented with the ability to manage multiple projects at a time
4. Friendly, enthusiastic, and positive attitude
5. Proactive, practical that always prioritizes outcomes, not just inputs

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Salary : 69,144 - 74,088 ILS Annual salary

Interested candidates are encouraged to apply online HERE no later than 13:00 on Wednesday, 22 May 2024. Only short-listed candidates will be contacted.

GSG Program Coordinator Position (google.com)

The Edu Station looking for a Social media specialist, who can join our team in Bethlehem.

About The Edu Station:

The Edu Station is a Skills Development Center located in Bethlehem providing various services in capacity building, as well as coaching and consultancy services to individuals, companies and cooperatives. Moreover, Edu station owned a Digital Company Named Digital Station Company providing Digital Marketing Solution for startup, Small and Medium Businesses.

About The Role

A Social Media Specialist is responsible for creating and administering content on all social media platforms, such as Facebook, Instagram, and LinkedIn, to build an audience and ensure customer engagement. The Specialist may also monitor site metrics, respond to reader comments, and oversee creative design.

Understand the targeted audience for each social channel

These specialists create content that resonates with the interests of the intended audience and is unique to the typical interactions of each channel.

Is familiar with consumer analytics

A Social Media Specialist understands social media metrics and can use the information to ensure the social media strategy is achieving its goals.

Wears many hats

A Social Media Specialist may be responsible for developing strategy, community management, creative directing, copywriting, customer service, and analyzing data. on the logistics of delivering content to various social channels, such as managing a content calendar, writing copy, scheduling posts, etc. These roles often overlap.

Should be measured by the amount of content published, when and how people engage with the channel, which content gets the most interaction, and how users respond to any brand messages. If the content includes sales of products or services, then conversion rates are also important.

More specifically, you’ll get to:

• write long- and short-form social media messages that attract new users and engage current users
• use data to analyze what’s working, and what’s not, and reinforce or refocus key messages accordingly
• wear many hats as you work with multiple teams to develop strategy, work with designers, write copy, manage social communities, and analyze data
• help convert our brand fans into loyal customers with engaging, responsive, responsible, surprising, and captivating social media interactions
• to be responsible for creating social media campaigns/paid ads through different social media platforms, monthly planning for different businesses, and how to extract and write monthly reports
• to be able to implement and follow up the monthly plans efficiently
• to be able to follow up and manage the media related to the Social media pages
• to be able to create and think out of the box for creative media design for paid ads
• at least 2 years of experience

The Edu Station looking for a Graphic Designer, who can join our team in Bethlehem.

About The Edu Station:

The Edu Station is a Skills Development Center located in Bethlehem providing various services in capacity building, as well as coaching and consultancy services to individuals, companies and cooperatives. Moreover, Edu station owned a Digital Company Named Digital Station Company providing Digital Marketing Solution for startup, Small and Medium Businesses.

About The Role

The scope of work is to participate in the design of outreach campaigns for various training courses, activities or campaigns being implemented by the Center, as well as to Create and design various online and offline marketing campaigns for different companies and sectors.

Graphic Designer Qualifications/Skills:

• Proven experience in design for marketing campaigns and social media ads.
• Planning concepts by studying relevant information and materials.
• Proficiency in the use of design programs, especially Photoshop, Illustrator, and InDesign.
• Proficient in visual identity designs, publications, social media designs, infographics
• Possess high skills in time management and assignment of tasks.
• Possessing the ability to withstand work pressures.
• Proficiency in the use of Adobe Premier, and After Effect is a plus.
• Proven Proficiency in designing e-booklets and pintables such as brochures and others

Education, and Experience Requirements:

• BA/BS University degree Graphic Designer.
• At least 2 years of experience in the design field.

DAI is seeking highly qualified candidates for Technical Coordinators Positions (3 Positions)

Projects: Technology for Youth and Jobs (TechStart) Project and Innovative Private Sector Development II (IPSD II) Project

Expected Start Date: ASAP

Level of Effort: Full-time

Location: Ramallah, Palestine

Background

Palestine Technology for Youth and Jobs Project (TechStart)

TechStart is an eight-year, USD $30 million project for the benefit of the Ministry of Telecommunications and Information Technology (MTIT) of the Palestinian Authority, funded by the World Bank (WB), the European Union, the Swiss Agency for Development and Cooperation, and the Government of the Kingdom of Netherlands, and implemented by DAI Global UK as the Project Implementation Agency (PIA).

It is designed to assist the Palestinian IT ecosystem to upgrade firm capabilities and spur employment growth. TechStart will build the capacity of Palestinian Tech firms, strengthen demand from international buyers and investors, and stimulate the absorption of high-tech knowledge in the ecosystem.

Innovative Private Sector Development II (IPSD II) Project

Innovative Private Sector Development II (IPSD II) is a project funded by the World Bank and the EU, implemented by DAI for the benefit of the Ministry of National Economy (MoNE).

The IPSD II project is a $14.5M follow-on operation to IPSD that will respond to overwhelming demand generated by the interventions supported under its predecessor and scale up its impact. It will scale up IPSD’s efforts to create economic opportunities for individuals and firms in the Palestinian territories by investing in the development of the entrepreneurial ecosystem and human capital.  

Role

DAI is seeking to hire 3 Technical Coordinators to support implementation activities for the different components. The Coordinators will be assigned certain tasks which will include application assessment, verification, data processing, documentation, support activities, and grants follow-up. The Coordinators will work closely with the component leads.

Key Functions and Responsibilities 

• Support the team during the implementation of the FLAP process.
• Evaluate grant applications submitted, followed by detailed examination and assessment.
• Upload applications and documents on the internal system used for application processing.
• Validate the evidence through follow-up with applicant firms through emails, phone calls, site visits, and other direct communication and document these follow ups.
• Ensure comprehensive and diligent evaluation of the firm against standards outlined in the program manuals.
• Ensure integrity of practice and compliance with program manuals.
• Discuss individual tentative evaluation, identify issues to be probed further and agree on distribution of responsibilities.
• Follow up with grants team to ensure full cycle completion of application processing.
• Highlight any issues or difficulties encountered; any doubts and types of evidence collected.
• Support operations teams in the implementation of the grants as required, including follow-up with grantees for information, as requested and overseen by Procurement and Finance Specialists.
• Work with Component Managers on implementing project activities including preparation for workshops, training, information gathering, and other assigned tasks.
• Assist in the preparation of trip schedules for consultants and follow up their logistic arrangements.
• Manage the pipeline of applications for the pre-investment program, co-investment program, market access program.
• Ensure that all project activities are entered into the internal system used for application processing.
• Assist in the management of communications between the technical team and the procurement, grants and finance teams.
• Work with the M&E Specialist in monitoring project activities for reporting purposes including monthly briefs and annual impact reports.
• Work with the Communications Officer on designing, implementing and reporting activities related to the project subcomponents. 
• Report the events or special activities of the Unit.
• Assist in the day-to-day operations including specific assignments to oversee and coordinate specific programs. 
• Work with the team to ensure that all technical and administrative critical path actions necessary to meet schedules, deadlines and deliverables are identified, programmed and acted upon.
• Assist in organizing and facilitating various project activities, events and interventions including planning, budgeting and financial logistics.
• Research information as required for program development and delivery.
• Act as technical writers for documents as needed.
• Demonstrate team-work spirit and a pro-active attitude in accomplishing and delivering tasks.
• Absorb and quickly learn project details and operations/ procedures and provide ideas for improvements and enhancements when possible.
• Perform other related duties as needed.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Information Technology, Finance, Economics, Accounting, or any related field.
• A minimum of two years’ work experience in business development or program/ product management or related fields. Experience within the Palestinian ICT ecosystem is an advantage.
• Experience in business modeling and assessment of business plans for small to medium companies.
• Knowledge in the tech and entrepreneurship industry locally and internationally is a plus.
• Have analytical skills, experience, and good judgment to recommend and propose informed suggestions relative to project activities.
• Proficiency with MS Word, MS Excel, MS Power Point.
• High level of interpersonal and diplomatic skills required.
• Excellent verbal and written communication skills in Arabic and English.

Reporting

The post holders will report to the Component Managers.

To Apply:

If you would like to be part of a dynamic project team and are interested in submitting your CV for consideration, please apply through Apply Now button:

Individual position postings including job description and qualifications sought can be viewed at the link provided. Only shortlisted applicants will be contacted for additional information.

All applications must be received no later than Thursday, May 16, 2024.

About DAI:

DAI is a global development company with corporate offices in the United States, the United Kingdom, EU, Nigeria, Pakistan, and Palestine and project operations worldwide. We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. DAI works on the frontlines of global development. We are committed to shaping a more livable world.

DAI is an equal opportunity/ affirmative action employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Purpose:

The Palestine Techno Park (PTP) is seeking a highly motivated and experienced Project Manager to join our dynamic team. You will play a key role in propelling our mission forward by leading and managing a diverse range of projects that contribute to PTP's multifaceted approach. As a Project Manager, you will be responsible for the entire project lifecycle, from initial concept and planning to successful execution, monitoring, and closure.

Key Responsibilities:

• Lead and manage projects from initiation to completion, ensuring alignment with organizational goals and objectives.
• Develop project plans, schedules, and budgets, and track progress against milestones and deliverables.
• Coordinate project teams, assign tasks, and ensure timely completion of project activities.
• Communicate regularly with project stakeholders to provide updates, address concerns, and manage expectations.
• Identify and mitigate project risks and issues, and escalate as necessary to ensure timely resolution.
• Manage project resources, including budget, personnel, and equipment, to optimize project performance.
• Facilitate project meetings, including agenda setting, minute taking, and action item tracking.
• Monitor project expenses and expenditures, and ensure adherence to budgetary constraints.
• Collaborate with cross-functional teams to ensure project success and alignment with organizational priorities.
• Prepare and present project status reports, including progress, issues, and risks, to senior management and stakeholders.
• Conduct post-project evaluations to assess project outcomes, identify lessons learned, and make recommendations for future improvements.
• Foster a collaborative and positive team environment, promoting innovation, creativity, and continuous improvement.
• Stay informed about industry trends, best practices, and emerging technologies relevant to project management.
• Ensure compliance with project management standards, policies, and procedures.

Requirements:

• Bachelor's degree in Computer/Electronics Engineering or related field
• 5+ years of hands-on experience in a technical lab or core technology role
• At least 4-5 years’ experience working with entrepreneurs, start-ups, learning/ tinkering labs, incubator or incubation consultancy.
• Demonstrated ability to cultivate, build and maintain strong working relationships with start-ups, entrepreneurs, mentors, universities, research institutions, industry experts, associations, chamber of commerce & industries, state & central government, and angel investors.
• Strong analytical and problem-solving abilities
• Ability to learn new technologies quickly
• Effective technical documentation and communication skills
• Passion for emerging technologies and startup innovation
• Project management and stakeholder coordination skills

About Foothill Technology Solutions (FTS):

Foothill Technology Solutions is a renowned international software development and consulting firm with a robust presence in the USA and Palestine. We are dedicated to providing advanced development and consulting services that meet the highest standards. Our mission revolves around leveraging cutting-edge technology solutions to address our clients' complex challenges while fostering local talent and creating ample career opportunities. With a track record of success and innovation, FTS is committed to delivering exceptional value and sustainable solutions to our global clientele.

Job Description:

The Support Specialist, Operations, Radar Partner Support is responsible for helping R365 customers with all Radar software operations including Radar Core, GL Sales, Advanced Labor Scheduling, AP, Inventory, Recipes, Polling and Partner specific operations . They have demonstrated strong leadership skills, expertise and proficiency in support processes and product knowledge of Radar. They manage pertinent customer communications through emails, tickets, live chats, and phone calls.

RESPONSIBILITIES

• Provide dedicated support and troubleshooting to high-value Partners and their clients
• Identify issues and provide solutions to Partners and/or Partner clients
• Help Partners and clients understand the more complex functionality of Radar software operations
• Maintain behind the scenes Radar maintenance to Partner databases, including, but not limited to, GL Mapping, EDI Mapping, Clearing Alerts and CS Maintenance, including reviewing and responding to Dev notes on tickets
• Route non-support customer issues to appropriate teams and team members
• Manage personal queue of client tickets
• Train and mentor new team members on the functions of the advanced modules including product knowledge and advanced troubleshooting techniques and best practices
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in business and/or finance and/or accounting preferred or 5 years job experience
• Restaurant industry experience preferred
• Working knowledge of Radar.
• Strong understanding of general business principles
• Excellent problem-solving skills
• Strong customer service skills
• Ability to multi-task and balance changing priorities
• Clear and effective oral and written communication
• Strong grasp of software and internet technologies
• Strong leadership qualities

هل تبحث عن وظيفة مستمرة ؟

انضم الى اسرة فنادق ومنتجعات الميلينيوم - رام الله

التاريخ: 20 و21 نيسان 2024

الوقت: 10:00 صباحاً وحتى 01:00 ظهراً

يعلن فندق الميلينيوم عن استقبال طلبات التوظيف في موقعه الكائن في حي الماسيون - رام الله - لكافة الوظائف التالية

• موظفي خدمة الطعام والشراب كافة المناصب - (F&B Service (All levels
• موظفي بار - Barperson
• موظفي تدبير منزلي (نظافة) - Housekeeping attendants
• موظفي مطبخ (كافة المناصب) - Kitchen Cook (All Levels)
• طباخ مختص فطور غربي - Western Breakfast Cook
• طباخ سوشي - Sushi Chef
• طباخ تاباز - Tapas Chef
• موظفي تحضيرات مطبخ - Steward 
• منقد - المسبح - Lifeguard
• موظفي استقبال - Receptionist

ملاحظة:

ترحب بجميع الراغبين من كلا الجنسين للتقدم للوظائف المذكورة يكون مواعيد مسبقة وذلك بالقدوم الموقع الفندق أيام 21:20 نيسان 2024 من الساعة 10:00 صباحا وحتى 1:00 ظهراً مع إحضار صورة شخصية وبطاقة الهوية.